Terms and Conditions

Cambs Windows & Doors Ltd – General Terms and Conditions

These Terms and Conditions (“Terms”) govern the supply and installation of glazing, doors, and associated products by Cambs Windows & Doors Ltd (Company No: 15720750) (“the Company”) to the Customer named in the Quotation (“the Customer”). By accepting a quotation, instructing the Company to proceed, or paying the deposit, the Customer agrees to be bound by these Terms.

1. Contract Price, Deposit & Payment

1.1 The Contract Price means the total price for the supply and installation of Goods as set out in the Customer Quotation.
1.2 The Customer shall pay any Deposit specified in the Quotation on acceptance.
1.3 The Balance is payable in accordance with the schedule set out in the Quotation or upon completion of works.
1.4 Title to the Goods remains with the Company until full payment is received and cleared. Risk passes to the Customer upon completion of installation or delivery (as applicable).

2. Scope of Work

2.1 The Company shall supply and install the Goods as specified in the Quotation, Product Specification (included in Quotation), Bespoke Windows and Doors Installation and Ordering Process.
2.2 Any additional work not included in the Quotation requires a updated Quotation agreed by both parties.
2.3 The Contract does not include works not specified in the Quotation, including (but not limited to) structural repairs, asbestos removal, or hidden defects, unless separately agreed in writing.

3. Orders and Acceptance

3.1 An order becomes binding on the Company only once the company sends invoice requesting deposit payment and deposit payment is made by customer.
3.2 All Goods are individually manufactured for the Customer and cannot be returned or credited once production has started unless agreed in writing.
3.3 The Customer acknowledges that diagrams, specifications, and details in the Quotation are correct and approved prior to acceptance.

4. Site Access & Customer Responsibilities

4.1 The Customer shall provide safe access to the property, a reasonable supply of water and electricity, and remove delicate items and obstructions from the work area.
4.2 The Customer shall obtain any necessary approvals or permissions for installation (e.g., planning or building regulations).
4.3 The Company may charge for additional time or costs if access is restricted or site conditions prevent work from proceeding as planned.

5. Start, Completion & Delays

5.1 The start date and estimated completion period will be confirmed in writing, but are indicative and may change due to unforeseen circumstances.
5.2 The Company shall not be liable for delays caused by events outside its reasonable control, including force majeure, supply chain issues, or Customer delays, shortages of manufacture materials or ancillary fitting items.
5.3 If time is made the essence of the contract, the Company’s obligations will be paused during any delay outside its control.

6. Risk & Title

6.1 Title to the Goods remains with the Company until full payment has been received and cleared.
6.2 Risk passes to the Customer on completion of installation or delivery (if supply-only).
6.3 The Company may recover Goods or suspend deliveries if the Customer fails to make payment when due.

7. Variations & Additional Work

7.1 Variations requested by the Customer after acceptance of the Quotation must be in writing.
7.2 Any variations affecting price or lead-time will be issued as a Variation Order and must be agreed and signed by both parties before work proceeds.
7.3 Additional works required due to hidden defects or hazardous conditions discovered during installation will be notified to the Customer and quoted separately.

8. Guarantees, Warranty & Registration

8.1 Manufacturer guarantees apply as stated in the Warranty document provided with the Quotation.
8.2 Installation will be registered with the relevant competent person scheme (e.g., FENSA) where applicable, once payment is complete.
8.3 Guarantee comes into effect upon completion of installation and receipt of full payment, subject to correct use and maintenance of the Goods.

9. Cancellation & Cooling-Off

9.1 For contracts signed away from business premises, the Customer has a statutory 14-day cooling-off period.
9.2 If the Customer requests work to start within the cooling-off period and cancels, the Company may charge for reasonable costs incurred.
9.3 Cancellation due to finance refusal requires written evidence from the lender; deposits will be returned in such cases.

10. Delivery, Installation Conditions & Making Good

10.1 Estimated delivery and installation dates are provided in the Quotation and may be subject to change.
10.2 The Contract Price does not include repair of hidden defects, structural works, hazardous material removal, or other works not specifically listed in the Quotation.
10.3 The Customer is responsible for removal of household items, curtains, blinds, and furniture in the work area.
10.4 Existing doors, windows, or frames removed by the Company will be cleared from site unless the Customer requests otherwise.

11. Complaints & Dispute Resolution

11.1 Complaints must follow the Company’s Complaints Procedure.
11.2 If unresolved within 56 days, disputes may be referred to independent ADR or the courts.

12. Limitation of Liability

12.1 Liability for proven loss arising from the Company’s negligence is limited to the Contract Price.
12.2 The Company excludes liability for indirect or consequential losses to the extent permitted by law.
12.3 Nothing in these Terms limits liability for death or personal injury caused by the Company’s negligence.

13. Force Majeure

The Company is not liable for delays or non-performance caused by events beyond its reasonable control, including strikes, supplier delays, natural disasters, or governmental acts.

14. Consumer Credit / Finance

Any finance arranged by the Customer is subject to the lender’s terms and the Customer’s credit status.

15. General

15.1 These Terms, together with the Quotation, Ordering Process, Bespoke Windows and Doors Installation, Guarantee Terms, constitute the entire agreement.
15.2 Any variation must be in writing and signed by the Company.
15.3 The Contract is governed by English law, and the English courts have exclusive jurisdiction.
15.4 If any clause is found invalid, the remainder of the Terms remains in full force.

16. Acceptance

By instructing the Company to proceed, signing the Quotation, or paying the Deposit, the Customer confirms acceptance of these Terms and Conditions and the full Pack (Quotation, Ordering Process, Method Statement, and Warranty).

Customer signature: ____________________ Date: __________
Cambs Windows & Doors Ltd signature: ____________________ Date: __________